Returns & Exchanges Policy
At Pogo Cycles, we want you to be fully satisfied with your gear; therefore, we offer a 30-day return policy for unused items in their original packaging. Please note that certain high-performance components and customized bikes may be subject to specific restocking conditions.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the item in its original manufacturer packaging, ensuring all manuals, tools, and accessories are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing